FAQ
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General Questions and Answers about NQ-Machinery Factory and Products
Q1: Is “NQ” machinery real factory or trading company?
A: We have own factory and manufacture, also do oversea trading by ourselves. We are a production-oriented enterprise integrating industry and trade.
Since we have more than 10 years experiences in this industry, as an expert of selecting the best suitable machine and knowing the inside price of our partner factory, some of the customer will ask us for help, in order to maintain the good relationship with our customer, we will do the purchasing and quality checking for our customer.
Q2: How large of our factory is, how many employees?
A: Annual production value: 5,000,000-10,000,000 USD.
Workers roughly 50, we are not only based on labor intensive, but based on technology and innovation.
Q3: Where is our client located?
A: Asia: Vietnam, Thailand, South Korea, Pakistan, Sri Lanka,
America: USA, Canada, Chile, Argentina, Bolivia, Brazil
Africa: South Africa, Kenya, Coate d’Ivoire
Other: Australia, UK, New Zealand, and etc.
Q4: First time import, how can I trust that you would send product?
A: We are verified company by USA-FDA, SGS, CE, third party inspection, to make transaction success; we support and recommend T/T & PayPal. Before booking shipment and loading on container, we will send detail videos on-line.
Q5:How to place my order?
A: Just contact us via whatsapp, E-mail, Skype or telephone to confirm the product, make the deposit then we will start to manufacture.
Q6:What is the payment term?
A: 50% T/T deposit and 50% T/T balance payment before shipping.
Q7:How long is the delivery time?
A: About 35- 45 working days.
Q8: How to ensure that I got the machine undamaged?
A: First , we package is standard for shipping, before loading , please confirm product undamaged, we’ve bought insurance for you, if damage, we or ship company will take the responsibility.
Q9: What about after service or any question about products?
A: This machine enjoys 1 years warranty, any problem, we supply 24 hour working service, or you can send mail, will reply and help ASAP.